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tinySimple - troubleshooting and frequently asked questions

 

 

For questions, write to mayl

 

¿ I've uploaded all the files and folders of the document_root folder to my web hotel, but the file .htaccess doesn't show up in my FTP program's list of files ?

A web server treats an .htaccess file as a hidden file. Thus you have to tell your FTP program that it should display hidden files.
If you use FileZilla, go:
–  Edit  ->  Settings
–  scroll down to Interface settings, click Remote file list
–  tick Always show hidden files

 

¿ User friendly urls don't work ?

Check list:
1.  there's .htaccess file in the root folder of the web hotel
2.  in system settings, under advanced settings, user friendly urls is ticked on
3.  reload the page after you've turned user friendly urls on
If that doesn't fix it, your web hotel probably doesn't support url rewriting (see requirements).

 

¿ I can't log into the system, the shortcut ctr+shift+L doesn't work ?

Try ctr+shift+F12 instead.
If that doesn't work either, try http://your-domain.tld/index.php?safemode (replace 'your-domain.tld' with your websites' domain).
The keyboard shortcuts may be dysfunctional for several reasons:
a)  a shortcut sequence may be reserved for another purpose by your computer's OS or the browser you're using (try another browser)
b)  your browser's javascript may be turned off (nothing much will work if that's off)
c)  your site's template may be corrupt (check for javascript errors)
d)  one or more files in the system may be corrupt missing – download a new version of tinySimple and overwrite the existing system

 

¿ The 'save' shortcut – control+S – doesn't work in the content editor ?

Well, unless the template is corrupt, it probably does – but you have to click someplace outside the content editor box before pressing ctrl+s. Because the shortcut doesn't work within the content editor (tinyMCE) itself.